Outsourcing maintenance the way
NST 13/11/2004
DRIVE into some projects that parade themselves in marketing literature
that they are "the" places to live, and you might wonder what happened to
their general level of cleanliness. And you don't have to point your
fingers at their developers.In fact, the
sometimes low upkeep has become such a source of embarrassment to the very
companies that built the communities that they want to see an all round
improvement in the state of affairs too.
The culprit, they say, are the local councils who either
have a lackadaisical approach towards maintenance, or have not kept
themselves abreast of the latest methods.
"They have to clean up their act," said Mah Sing
Properties Sdn Bhd chief executive officer Lim Ching Choy. "Otherwise,
they should outsource the maintenance aspect back to us as we will be
committed to preserving what we built.
"We have much to lose if the standard of cleanliness in
our developments continues to decline, especially when the landscaping we
have worked so hard to create becomes unkempt, or garden refuse is allowed
to pile up by
the roadsides.
"Poor maintenance not only damages the image of the
community as a whole, but also puts a dent on the reputation of the
developer concerned.
"Furthermore, it could also cause a plunge in property
prices."
Existing local council regulations require developers to
maintain the public areas they are building until the project has been
completed and Certificates of Fitness for Occupation have been obtained
for the individual units. Thereafter, the developers are required to hand
the built infrastructure and amenities to the local council, which will
charge residents an annual assessment fee for upkeep.
However, Lim said, in spite of the assessments
collected, many developers still find themselves having to pay for certain
aspects of township upkeep, such as landscaping.
Acmar International group managing director Datuk Steven
Tee is in agreement and cited his frustrations with Majlis Perbandaran
Klang (MPK) over poor local services in his Bandar Baru Klang township in
Selangor.
He complained that MPK was doing a poor job in Acmar's
flagship development and attempts to iron out the problems with the
council have brought little result.
He now intends to submit a proposal to MPK in which "the
council would continue collecting the annual assessments, but pay us to
manage and maintain the area."
"To be honest, even if the cost of carrying out the task
is higher than what (MPK) pays us, I wouldn't mind as it is for the good
of the community that we have built," Tee said.
Metro Kajang Holdings Bhd chief executive officer Datuk
Eddy Chen blamed the inefficiency of councils in monitoring maintenance
work as the root cause of the problem.
"Local councils do outsource the maintenance function,
but to contractors of their choosing. While it might not be right to say
these companies do not have a genuine interest in keeping common areas
clean, I must say they fall short in supervision and enforcement."
He said local councils should also be more transparent
in hiring contractors and not hesitate to dismiss those that fail to
provide an efficient service.
While some developers might not mind upkeeping the
common areas themselves, Chen said it is important to recognise that there
are difficulties and limitations in doing so.
"Such developers might find enforcement a difficult task
as they do not have the authority to penalise people who don't adhere to
rules, or the resources to educate residents on hygiene and cleanliness.
"These matters can only be tackled with the full support
and assistance of the local authorities."
A possible alternative would be for neighbourhoods to
set up residents' associations, similar to those in strata titled
properties, where the committee is tasked with monitoring maintenance
and ensuring that the community is proactive in its efforts to keep
public areas clean, he said. |